Privacy Policy

Introduction

Children of the Dump (“we”) promises to respect any personal data you share with us and keep it safe.  We aim to be clear when we collect your data and not to do anything you wouldn’t reasonably expect. 

Developing a better understanding of our supporters through their personal data allows us to make better decisions, fundraise more efficiently and, ultimately, helps us to reach our goal of continuing to educate extremely poor Children in the Philippines. 

In May 2018, we will be moving to be an ‘opt-in only’ communication policy. This means that we will only send marketing communications to those that have explicitly stated that they are happy for us to do so via their preferred channel(s) (email, SMS, phone or post).

Our marketing communications include information about our latest events, appeals, campaigns and newsletters. If you would like to receive such communications but have not opted in please contact us on 01276 942030 or office@childrenofthedump.org.uk

Where we collect your data from.

We collect information in the following ways:

When you give it to us DIRECTLY
You may give us your information to sign up for one of our events, make a donation, or communicate with us.  

When you give it to us INDIRECTLY
Your information may be shared with us by independent event organisers, fundraising sites like Just Giving or Virgin Money Giving.  These independent third parties will only do so when you have indicated that you wish to support Children of the Dump and with your consent. You should check their Privacy Policy when you provide your information to understand fully how they will process your data.

Third party organisation’s
You may have provided permission for a company or other organisation to share your data with third parties, including charities.  This could be when you buy a product or service, register for an online competition or sign up with a comparison site.

Social Media
Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.

Information available publicly
This may include information found in places such as Companies House and information that has been published in articles/ newspapers.

What personal data we collect and how we use it

The type and quantity of information we collect and how we use it depends on why you are providing it. 

Supporters

If you support us, for example make a donation, volunteer, register to fundraise, sign up for an event, we will usually collect:

Your name

Your contact details

Your date of birth

Your bank details. 

Where it is appropriate we may also ask for:

Why you have decided to donate to us. We will never make this question mandatory and only want to know the answer if you are comfortable telling us.

We will mainly use your data to:

Provide you with the services, or information you asked for

Administer your donation or support your fundraising, including processing gift aid

Keep a record of your relationship with us

Ensure we know how you prefer to be contacted

Understand how we can improve our services, or information.

Building profiles of supporters and targeting communications

We use profiling and screening techniques to ensure communications are relevant and timely, and to provide an improved experience for our supporters.  Profiling also allows us to target our resources effectively, which donors consistently tell us is a key priority for them.  We do this because it allows us to understand the background of the people who support us and helps us to make appropriate requests to supporters who may be able and willing to give more than they already do. Importantly, it enables us to raise more funds, sooner, and more cost-effectively, than we otherwise would. 

When building a profile, we may analyse geographic, demographic and other information relating to you in order to better understand your interests and preferences in order to contact you with the most relevant communications

Direct Marketing

With your consent, we will contact you to let you know about the progress we are making and to ask for donations or other support.  We make it easy for you to tell us how you want us to communicate, in a way that suits you. Our forms have clear marketing preference questions and we include information on how to opt out when we send you marketing. If you don’t want to hear from us, that’s fine.  Just let us know when you provide your data or contact us on 01276 942030 or office@childrenofthedump.org.uk

We do not sell or share personal details to third parties for the purposes of marketing.  

We may also collect and retain your information if you send feedback about our Charity or make a complaint. 

How we keep your data safe and who has access to it

We ensure that there are appropriate technical controls in place to protect your personal details.  For example, our online forms are always encrypted and our network is protected and routinely monitored. 

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff and volunteers.

Our Sister Charity ASCF Asian Students Christian Foundation run their projects outside the European Economic Area (EEA) in Manila Philippines.  Although they may not be subject to same data protection laws as charities based in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.

We may need to disclose your details if required to the police, regulatory bodies or legal advisors.

We will only ever share your data in other circumstances if we have your explicit and informed consent.

Keeping your information up to date

Where possible we keep your records up to date; We really appreciate it if you let us know if your contact details change.

Your right to know what we know about you, make changes or ask us to stop using your data

You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose you provided it to us for (e.g. processing your donation or registering you for an event) we will do so.  Contact us on 01276 942030 or office@childrenofthedump.org.uk if you have any concerns.

You have a right to ask for a copy of the information we hold about you.  If there are any discrepancies in the information we provide, please let us know and we will correct them.

If you want to access your information, send a description of the information you want to see and proof of your identity by post to Children of the Dump, High Cross Church, Knoll Road, Camberley Surrey GU15 3SY.   We do not accept these requests by email so we can ensure that we only provide personal data to the right person.

If you have any questions please send these to office@childrenofthedump.org.uk

Changes to this Policy

We may change this Privacy Policy from time to time.  If we make any significant changes in the way we treat your personal information we will make this clear on the Children of the dump Website or by contacting you directly.

If you have any questions, comments or suggestions, please let us know by contacting the Charity Manager, Children of the Dump, High Cross Church, Knoll Road, Camberley, Surrey GU15 3SY or email office@childrenofthedump.org.uk